常见问题

首次下单（开户）时，我需要提供哪些文件？

如果您想使用我们的网上商城，请填写我们网站上的注册表（登录并注册）中要求的所有信息。

如果创建网上商城用户还需要其他信息，我们的销售团队将与您联系。 否则，系统将发送一封自动邀请电子邮件来设置您的密码，之后您就可以使用网上商城的功能了。

如何更改或取消订单？

无法通过网上商城更改或取消订单。 如果您希望调整订单，请联系我们的销售团队。

如何更改或取消订单？

  1. Login
  2. Click on user name
  3. 转到“我的订单”页面
  4. 搜索您的订单
  5. 点击“显示详情”查看详细信息

您可以在“我的订单”页面上查看订单状态和送货状态。 如果有可用的跟踪链接，您可以通过文件下方的“显示详情”找到该链接

如何添加收货地址?

  1. Login
  2. Click on user name
  3. Go to “My Company” page
  4. 点击“添加收货地址”
  5. Enter the address you want to add
  6. Click on “Save”

The address you sent will be verified and approved by our sales team. As soon as the process is finished the address will be available in the webshop and ready for you to select.

How can I add a sub user and what are the advantages?

  1. Login
  2. Click on user name
  3. Go to “My Company” page
  4. Click on the button “Invite User”
  5. Enter the personal data of your colleague and click “Submit”
  6. DONE! Your colleague receives a password invitation email for login

Please note that for those users you invite it is possible to adapt the user authorizations. Furthermore they can be deactivated or deleted.

Where can I see the current status of my order?

  1. Login via login mask
  2. Click on user name in the header
  3. Select “My Orders” from the menu
  4. Use the search and filter mask to look for a specific order
  5. DONE! You can see the order status on the order status line

How can I re-order an item?

  1. Login
  2. Click on user name in header
  3. Go to “My Orders” page
  4. Search for an order you want to reorder
  5. Open the details of the order
  6. Tick the checkbox “re-order” for all items you want to re-order
  7. Click on button “put marked items into cart”

How can I create a shopping list?

  1. Login
  2. Click on user name in header
  3. Go to “My Shopping List” page
  4. Click on button “Create new shopping list”
  5. Choose a name for the shopping list
  6. Click on “Save”

How can I put an item on the shopping list?

  1. Login
  2. Configure an item and put it to the cart
  3. Go to cart
  4. Tick the checkbox “Add item to shopping list” for all items you want to add to a shopping list
  5. If there is no existing shopping list create a new one.
  6. Click on “Put marked items to shopping cart” (on the left hand side on the very bottom of the cart page)

How can I convert a quotation into an order?

  1. Login
  2. Click on user name in header
  3. Go to “My Quotations” page
  4. Open the quotation you want to convert
  5. Click on the button “Convert quote to order”
    → You will be forwarded to the cart.
  6. Confirm the eCommerce provisions and data privacy
  7. Click on the button “Accept quote and order”